Sales & Refunds Terms & Conditions

US Sales & Refunds Policy

Thanks for shopping at Alfa Series. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re at the Alfa Online Store or on the phone with the Alfa Series Contact Center. (To make it visually easier on both of us, we’ll refer to these entities as the “Alfa Store” in this policy.

As with any shopping experience, there are terms and conditions that apply to transactions at an Alfa Store. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at an Alfa Store, you agree to the terms set forth below along with Alfa Series’ Privacy Policy and Terms of Use.


Standard Return Policy

We fundamentally believe you will be thrilled with the products you purchase from the Alfa Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.


For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:


  • Products can be returned only in the country or region in which they were originally purchased.
  • The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Alfa Store Gift Cards, and any Alfa Developer Connection products.
  • Should you wish to return ten or more of the same product, you must return to the Alfa Store where originally purchased.
  • In the case of items returned with a gift receipt, Alfa Series will offer you an Alfa Series Gift Card.
  • Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return ALFA Series-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.
  • Alfa Series provides security features to enable you to protect your product in case of loss or theft.  If these features have been activated and cannot be disabled by the person in possession of the phone, Alfa Series may refuse the return or exchange.

Additional Alfa Product Terms

The purchase and use of Alfa Series products are subject to additional terms and conditions found at


Making unauthorized modifications to the software on an Alfa Series product violates the Alfa Series software license agreement. Should you be unable to use your Alfa Series Product due to an unauthorized software modification, its repair will not be covered under the warranty.A

Pricing & Price Correction

Alfa Series and Karinterior inc reserve the right to change prices for products displayed at/on the ALFA Store at any time, and to correct pricing errors that may inadvertently occur. In the event you have been charged more than the posted price for a product in an ALFA Retail Store, please see a Manager for a refund of the overcharge.


Should Alfa Series reduce its price on any ALFA-branded product within 14 calendar days from the date you receive your product, feel free to  contact the ALFA Series Contact Center at 1-800-556-1442 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact ALFA Series within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.


Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.

Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Order Acceptance

Alfa Series may, in its sole discretion, refuse or cancel any order and limit order quantity. Alfa Series may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Alfa Series’ acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Alfa Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Alfa Series cancels an order after you have already been billed, Alfa Series will refund the billed amount.

Shipping & Delivery

Please review the Shipping & Pickup page to learn about how and when you will receive the products you purchased from the Alfa Store. Since the actual delivery of your order can be impacted by many events beyond Alfa Series’ control once it leaves our facilities, Alfa Series and Karinterior inc cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

As Alfa Series takes care of the dispatch of the products you purchase on the Alfa Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact Alfa Series to resolve. 

Product Availability & Limitations

Given the popularity and/or supply constraints of some of our products, Alfa Series may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Alfa Series reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Alfa Series confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Alfa Sereies will cancel the order and refund your purchase price in full.

More ways to shop: Find other retailer. Or call 1-800-MY-ALFA. +1(800) 556-1442.

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