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Returns & Refunds
Alfa Series wants you to be thrilled with your new purchase. However, if you need to return an item, we’re here to help.
U.S. Returns & Refunds Policy
Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased online from Alfa Series:
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from Alfa Series, can be returned to Alfa Series. Alfa Series products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
- Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.
There are some items, however, that are ineligible for return, including:
- Electronic Software Downloads
- Alfa Series Gift Cards
How to Return an Item
Ship your item back to Alfa Series
Please Contact rma@alfaseries.com with your order number. a Shipping label will be emailed to you to print your shipping and any required hazmat labels.
You can either schedule a pickup with the carrier or drop off the package at any UPS location.
Refunds
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. The way your refund is processed depends on your original payment method:
- If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
- Refunds on products purchased from ALFA using an Alffa Series Gift Card will be issued to you as an Alfa Series Gift Card by email. If you’d like us to send you a physical Alfa Series Gift Card by mail, ask the representative helping you.
- Products paid for using your Alfa Series Account Balance will be refunded to your Alfa Series Account Balance.
Exchange an item
If you want to exchange an item. all exchanges are subject to in-stock product availability. It’s a good idea to check in-stock availability by calling the Alfa Series, or by viewing the product on alfaseries.com to see if the item is available.
Items ordered online from Alfa Series that arrived damaged or are incorrect can be returned by contacting Customer Service at 1-800-556-1442.
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More ways to shop: Find other retailer. Or call 1-800-MY-ALFA. +1(800) 556-1442.